Support
Support
Contact us about defects, feedback, data deletion, or privacy.
Before Contacting Support
- Check Settings > Help and Usage in the app.
- For synchronization issues, check your network connection and the synchronization status under Settings > Operations.
- Do not send personal information or real competition videos unless specifically requested.
Contact
Email: jello-crows.8f@icloud.com
We generally aim to respond within seven days. We do not provide emergency or medical support.
Account and Data Deletion
In the app, open Settings > Account > Delete Account and All Data. A group with only its owner is dissolved automatically. If an owned group has other members, transfer ownership to another member first.
If the app says that archived shared data needs deletion clearance, request account deletion using the email address above. Include the app version and the error message shown. Full deletion is not complete at this stage because older shared records or retired conversations need review. The administrator will verify your account and the relevant data and explain the next steps. Matching display names alone are never used to delete another person's data. Do not send passwords, Apple verification codes, videos, or meal photos.
Group Sharing in Version 1.0.5
To improve sharing security, the new system starts with sharing OFF. Turn on only the items you want to share in Settings. Records shared through the previous system are no longer displayed in the app; personal records, group memberships, and schedules are preserved. If sharing stops working in an older version, update once the latest version becomes available on the App Store. Register again as a group leader if needed.